Cable Modem Support
The following information applies to Motorola Surfboard series cable modems. If you have a different cable modem and require specific information about that modem please refer to the manufacture's website.
Motorola Surfboard LED Information
Surfboard SB5101 Model pictured. Other Surfboard models may have different look but will have similiar LED's.
Troubleshooting TipsTry to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes.
|Green POWER light is off||Check that the power cord is properly plugged into the wall outlet and rear panel of the modem. |
Check that the electrical outlet is working.
If the Standby LED is on, the cable modem is in standby mode. Press the Standby button to reconnect Internet service.
|Cannot Send or Receive Data||Check the lights on the front panel. |
Check the coaxial cable at the modem and wall outlet.
Check that the USB or Ethernet cable is attached at the modem and the computer.
Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes.
|Receive LED is off or blinking||The receive channel has been lost, verify television service and that the coaxial connection between the wall outlet and cable modem is connected.|
|Send LED is off||The send channel has been lost. |
If the cable modem has been moved to a different outlet please contact customer service to relocate the modem.
If you have a splitter feeding a TV on the same coaxial line as the cable modem, remove the splitter and connect the coaxial cable directly the modem.
|Online LED is off|
|PC/Activity LED is Off||Verify the USB or Ethernet connection between modem and computer. |
If you have the modem connected to a router or hub, try cycle power on or bypass the hardware and plug the modem directly into the computer.
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